WILLIAM P. BAILEY
4432 Del Valle Parkway
Pleasanton, California 94566
Home Phone (925) 461-2822


OBJECTIVE

To obtain a management position that will best utilize my experience and skills with a strong company that provides an opportunity for growth, challenge and advancement.

SUMMARY OF QUALIFICATIONS


Academic background in Business Management and Computer Science. Direct experience in managing large scale, complex projects and leading a cross-functional team. Strong in employee training, development, and performance reviews; budget monitoring; improving methods and procedures to increase productivity, customer service, quality control and safety. Expertise in data, video, telephony, and sound. Ability to handle multiple projects simultaneously. Willing to go above and beyond to achieve company and personal goals. Excellent oral and written skills. Extensive computer skills, with direct exposure with TCP/IP utilized with high-speed cable modems.


WORK EXPERIENCE


TCI@Home, Englewood, CO
West Division Field Operations Manager		 06/1996 - 10/1998
Responsible for communicating and managing the deployment of the @HOME services in existing and new markets. Worked side by side with General Managers to prepare systems for new product deployment. Review budgets and provide guidance for system implementation of resource and material acquisition. Coordinate single installer, dispatch and warehouse training for each market to ensure all functional groups are adequately prepared for launch of new technology. Establish/maintain vendor relationships and contracts for single installer installation of cable modem and software. Manage contract labor/billing for quota overflow due to marketing initiatives. Complete System Readiness Testing (SRT) and oversee Operational Readiness Testing (ORT) to verify cable modem provisioning works in conjunction with system data/billing system and successful network connectivity is achieved prior to launch.

Accomplishments:
  • Responsible for the successful launch of the @Home service to
    various TCI cable systems in the Bay Area.
  • Established a professional relationship with various suppliers,
    contractors and local system management.
  • Initiated single installer SWAT team for the Western Division.
  • Assisted in the Development and implementation of the @Home
    single installer M&P's.
  • Successfully launched over 14 systems nationwide, passing
    over 300,000 households with over 14,000 active paying subscribers.

    • Mid Atlantic Wiring, Warwick, RI
    Project Manager    		 12/1995 - 04/1996
    Duties included: Manage a crew of 6 installers responsible for installation and activation of distribution systems for Cox Communications at the Motel 6, Bradford Court and Stillwater House. Audit existing cable plant in the city of Warwick, RI

    Accomplishments:
  • Coordinate/complete wiring of 3 multi unit buildings within the
    systems budget.
  • Oversee audit program within the city of Warwick, RI

    • Cox Communications, West Warwick, RI
    Technical Supervisor    		 02/1985 - 08/1995
    Duties included: Interviewing, hiring and supervising 20 installer/service technicians. Conducting new hire orientations. Training technicians in product knowledge and signal processing/loss, ladder handling techniques and safety procedures. Scheduling new Technicians for OJT and track progress, providing constructive feedback and guidance. Ensure all OSHA and NEC standards are followed. Monitor, track and coordinate signal leakage/repairs. Responsibilities included tracking performance standards, administering disciplinary action when warranted. Providing BI-annual performance reviews and annual increase reviews for 20 technicians.

    Accomplishments:
  • Developed and implemented a trap project, using color-coded
    traps, utilizing four Technicians to complete 1,500 trap
    installations in two weeks.
  • Implemented a time frame for installation/service call program
    that improved productivity from 80% to 95%.
  • Developed and implemented programs that enhanced system
    quality, safety and customer service.
  • Participated in development of an improved employee review
    process.
  • Initiated Construction Skill Enhancement Program.



    • EDUCATION

    COMMUNITY COLLEGE OF RI, Warwick, RI
    Associates of Arts/Business Administration


    ADDITONAL TRAINING

     Bryant College, Smithfield, RI

    Supervisory Management Certificate Course

    Enhanced Computer Courses including: Microsoft Office, Windows NT


    LICENSING

    State of Connecticut Public Service Technician
    (Telephone)

    RI Telecommunications System Contractors License
    (Date, Video, Telephony & Sound)


    REFERENCES AVAILABLE UPON REQUEST