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BROADBAND DATA INSTALLER 2/00-Current
Comcast Online, Baltimore, Maryland
Perform in-home customer installations of network components, @Home software, and Internet applications.
Demonstrate and explain cable modem operation, network software and Comcast Online service to customers.
Perform traditional cable installations including drop wiring, trap, additional outlet installation, and low level cable
diagnostics. |
TECHNICAL SUPPORT SPECIALIST (Contractor) 7/99-8/99
Market Entry US
HireKnowledge Consultants, Washington, D.C.
Provide full end-user installation, support and training on iMac and G3 Macintosh systems. Assisted in configuring
Internet/WWW and remote applications.
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TECHNICAL SUPPORT SPECIALIST (Contractor) 8/99
SunnySide Farms, Inc.
HireKnowledge Consultants, Washington, D.C.
Provide full end-user installation, support and training on PowerPC Macintosh systems. Assisted in configuring
Internet/WWW. |
LAN ADMINISTRATOR 10/98-4/99
Metamor ITS, Rockville, Maryland
Initiated Y2K Assessment project. Provided 2nd-level support for Novell Netware v3.x and v4.1 LAN 10BaseT
topology. Supported network communication systems including TCP/IP tools, CC:mail, and RAS. Assisted in daily
system administration duties and Arcserve backups. Supported for PC operating systems including Windows
v3.1/95/NT, Microsoft Office, Netscape, and Internet Explorer.
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TECHNICAL SUPPORT SPECIALIST (Contractor) 5/98-7/98
Howrey & Simon, Washington, D.C.
HireKnowledge Consultants, Washington, D.C.
Provide 2nd-level end-user support in a multi-platform environment: Windows NT/95 and PowerPC Macintosh
network, MS Windows application suites, Internet/Intranet applications, remote communications, and
Outlook/Exchange email. |
TECHNICAL SUPPORT SPECIALIST (Contractor) 6/97-6/98
CHRIE, Washington, D.C.
HireKnowledge Consultants, Washington, D.C.
Migrated the office from a Netware v3.1 server and Macintosh PC's to a peer-to-peer network with an Appleshare
server. Provide full end-user support in a G3 and 68K Macintosh 10BaseT network. Provided training in Microsoft
and Internet/email applications.
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LAN ADMINISTRATOR 6/97-5/98
Bowne of Washington, Washington, D.C.
Provided full support for Novell Netware v3.1x LAN and PowerPC Macintosh network within 10BaseT topology.
Supported network communication systems including TCP/IP tools, WWW/HTML, CC:mail, VAX terminal server
access, remote dial-in access, Intranet web page content development, ISDN video conferencing, OTC application
suites and in-house software applications, and all computing hardware equipment. Performed daily system
administration duties and maintain Lantegrity fileserver tape backups. Supported for PC operating systems include
Windows v3.1/95/NT and Macintosh OS8 and lower, Microsoft Office, Wordperfect Office, Lotus Suite, Netscape,
Internet Explorer, iMatix Xitami Intranet software, Intel ProShare, Connectix VideoPhone.
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WORDPERFECT TRAINER (Contractor) 10/97
Howard County Dept. Of finance, Ellicott City, Maryland
HireKnowledge Consultants, Baltimore, Maryland
Provided Wordperfect v6.1 software application training. Assisted in document conversion process from Quatro Pro
to Lotus 1-2-3 v5.0.
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TECHNICAL SPECIALIST (Contractor- 3rd Shift) 10/96-4/97
Georgetown University Medical Center, Washington, D.C.
Aerotek Inc., Rockville, Maryland
Provided software and hardware support for MS Office suite of products, MS Windows v3.1/95, Novell Netware
v3.x/v4.x, GroupWise email, and other PC communications tasks. Troubleshoot proprietary software and hardware
problems.
Topologies/Equipment: IBM PC/compatibles, Macintosh PC’s, 10BaseT, TCP/IP tools, Ethertalk, and Appletalk. |
NETWORK UPGRADER/TRAINER (Contractor) 2/97
Robinson & Geraldo Attorneys At Law
Spirit Enterprises of Maryland
Migrated and configured a Novell Netware server from v3.12 to v4.11. Installed and configured various OTS
applications on Windows95 platform. Provided training to the office staff in Windows 95 and MS Office for weekend
cut-over.
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LAN ADMINISTRATOR/TRAINER (Contractor) 10/96-2/97
Booz Allen & Hamilton, McLean, Virginia
MindBank Intl., McLean, Virginia
Configured and installed a Novell Netware v3.12 server, MS Mail system, and Corel Office Suite (WordPerfect) on
Compaq computers in a Ethernet environment for the City of Alexandria. Provided training to the LAN administrator
and office staff.
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TELECOMMUNICATIONS MANAGER (Contractor) 3/96-10/96
American Communications Services Inc., Annapolis Junction, Maryland
Aerotek, Inc., Baltimore, Maryland
Managed internal telecom for corporate and remote offices on a AT&T Definity G3 PBX and Intuity Audix Voice
Mail system. Managed I.S. staff day-to-day operations.
HW/SW support activities included operations of a MS Windows NT administration and support for word processing,
spreadsheet, and presentation applications software on the IBM/Compatible PC’s and Macintosh PowerPC’s.
Topologies/Equipment: Ethernet, Ethertalk, Synoptic concentrator, DynaStar routers, and a T1 link.
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SYSTEMS ANALYST (Contractor) 5/95-1/96
INTELSAT, Washington, D.C.
A.T.R. Inc., McLean, Virginia
Provided second level support for MS Windows NT network, Beyond Mail email, and PC communications.
Troubleshooted hardware problems and in-house proprietary software. |
LAN ADMINISTRATOR 10/93-4/95
Chadbourne & Parke, Washington, D.C.
Managed all aspects of the LAN/WAN including; network administration, CC:Mail administration, network
communication, and connectivity. Assisted in troubleshooting telecommunication problems on the NT SL-1 PBX.
HW/SW support activities in a multi-platform/multi-protocol Netware v3.11 (NetFrame NF-450) environment. PC
and Macintosh Help Desk support.
Topologies/Equipment: Ethernet, Ethertalk, Synoptics, Wellfleet router, T1 link to the L.A. and N.Y. offices. |
DATA AND INFORMATION SYSTEMS ENGINEER (Contractor) 4/92-10/93
NASA Headquarters (Code Y) Mission to Planet Earth Contract #NASW-4483
S M Systems Research Corporation, Washington, D.C.
Performed network and communication troubleshooting tasks for the Earth Science and Application Division of
NASA. Assisted in project scheduling and task management of I.S. operations. Coordinated and provided user
support and training for all staff computing needs. Recommended and assisted in the procurement of new software
and hardware products.
HW/SW support activities for DOS, Windows, Macintosh, Novell Netware v3.11 server, CC:Mail/SMTP gateway,
Shiva NetModem E's, GatorBox, TCP/IP (Telnet, FTP, Mosaic), word processing, spreadsheet, and graphic
presentations on a Tektronix Phaser IIIXi/IIPX color printer and Microtek color scanner.
Topologies/Equipment: Localtalk, Ethertalk, Ethernet, ODS concentrator, Cisco gateway, and a T1 link.
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SENIOR SPECIALIST INFORMATION SYSTEMS 11/89-4/92
Northern Telecom Integrated Network Systems Eastern Region, McLean, Virginia
Planned, performed, and coordinated all I.S. activities including help desk support, training, procurement, installation,
and maintenance for 250+ staff persons. Developed end-user training documentation. Developed a multi-media lab
operation and support services. Conducted new product testing and research to ensure compatibility with corporate
data processing standards. Managed internal telecom on a NT SL-1NT PBX.
HW/SW support activities for DOS, Macintosh, IBM 3174 Controllers VM/CMS (REXX, EXEC2), DEC System
3000, HP 9000/3000, AppleShare servers, Banyan Vines servers, Unix (limited), QuickMail, CD-ROM, WORM,
Shiva NetSerial/NetModem, FastPath 4/5, Tri-Data Netway 1000AE, CISCO AGS, Codex 6740, Codex DSD,
Telnet /FTP (TCP/IP), QMS 100/30i color printer, and Sharp JX-450 color scanner.
Topologies/Equipment: Ethernet, Cabletron concentrators, Localtalk, and Northern Telecom Lanstar.
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INTERNAL SYSTEMS SUPPORT/NETWORK MANAGER 10/88-11/89
Reznick Fedder & Silverman C.P.A.'s, P.C. Bethesda, Maryland
Procured, installed, and maintained Novell SFT/ELSII, EasyLan, and Lantastic network systems comprising 40+
microcomputers. Provided technical support and training to professional and administrative staff. Supported the
FastTax audit system and the firm's internally developed tax audit file tracking system. Assisted in the operation and
maintenance of the Northern Telecom Meridian SL-l PBX.
Topologies/Equipment: Ethernet (Coax), Arcnet, and SMC star hubs.
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TELECOMMUNICATIONS COORDINATOR 4/87-10/88
Johns Hopkins School of Advanced International Studies, Washington, D.C.
Installed and trained faculty and staff in WordPerfect, Lotus 1-2-3, R:Base System V, Crosstalk Mk.4, Smartcom II,
DOS 3.x, and many other programs. Administered operating budget of $75,000 annually. Procurred, installed, and
maintained faculty and staff microcomputers and peripherals. Managed internal telecom on the NT Meridian SL-l NT
PBX.
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SYSTEMS COORDINATOR 9/86-4/87
Arnold & Porter (APCO Division), Washington, D.C.
Managed a 30+ PC based NOVELL SFT I network on Ethernet (Coax). Performed network administrator duties
and trained the staff in application software (WordPerfect, Multimate, Lotus 1-2-3, and R:Base System V).
Supervised system modifications and enhancements on the AT&T Dimension 75 PBX. Managed the AT&T Call
Accounting System (CAS) and prepared monthly departmental billing reports.
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