JOSEPH P. MILLER
584 Brent Court
Stone Mountain, GA 30087
(770) 469-0437 - jpmillr@mindspring.com


OBJECTIVE

 To obtain a challenging position with a distinguished communications company.


HIGHLIGHTS OF QUALIFICATIONS
  • Proven ability to build customer's trust and confidence.
  • Outstanding talent for developing a standard of excellence among staff.
  • Working cooperatively in diversified environments.
  • Eighteen years experience in Communications/Service industry.
  • Maintaining a balance of Customer Service and Profitability.


    RELEVANT EXPERIENCE

    Business Management
  • Managed Wireless Operations for a major telecommunications contractor.
  • Created Signal Acquisition and Single Family Service Departments for multitransmitter MMDS Cable System and developed synergies among marketing, customer service, installation and support groups.
  • Successfully developed and implemented proactive field collection program for a 260,000+ subscriber cable system, including: providing day-to-day management of contract labor and in-house field collectors, managing in-house support staff, data processing, logistics, monetary resolution and providing weekly/monthly monetary and productivity reports.
  • Hiring, Employee Payroll & Employee Performance Reviews for commissioned, hourly and salary staff.
  • Modeled procedures and directed operations for field Audit of a major metropolitan cable system.
  • Performed point of contact sales, surveys, estimates and installation of cable service for commercial accounts.


    Technical Knowledge

    ITC and CSG customer billing systems. Digital Wireless, Analog Cable TV, and Voice & Data Installation and Service, including:
  • Residential and Commercial installations and service.
  • Voice/Data Network Installations, moves and changes.
  • Outside Plant and Subscriber Cable TV System Auditing
  • Fiber Optic placement and splicing.


    EMPLOYMENT HISTORY

    1999 - Present Manager Wireless Operations First South Utility Const. Atlanta, Georgia
    1998 - 1999: I & M Supervisor - Manager BellSouth Entertainment Atlanta, Georgia
    1995 - 1997: Credit & Collections Manager - MediaOne (Metro Division) Atlanta, Georgia
    1993 - 1995: Credit & Collections Manager - GCTV Atlanta, Georgia
    1985 - 1993: Operations Supervisor - Network Services, Inc. Atlanta, Georgia
    1981 - 1985: Operations Supervisor - VSMR Services, Inc. Atlanta, Georgia



    EDUCATION & TRAINING

    State University of New York
    Oswego, New York
    1971 - 1 year General Studies
    Fiber Optic Placement & Splicing

    United Telephone of Ohio
    Lorraine, Ohio 1986
    National Cable Television Institute (NCTI):
  • CATV System Overview Course 1993
  • Installer Course 1994
  • Installer/Technician Course 1994
  • Service Technician Course 1995
  • System Technician 1995

    In-House Management Training - MediaOne:
  • Safety Management
  • Personnel Payroll Practices and Procedures
  • Creating A Service Culture
  • Effective Interviewing
  • Performance Planning

    BellSouth Learning Institute:
  • First Things First - Covey, From Time Management to Life Leadership

    CompUSA Software Training
  • Microsoft Office: Word 6.0 & Excel 5.0


    References Furnished Upon Request